INTRODUCTION

The ITINGA CHARITY EDUCATION FOUNDATION, a registered Uganda NGO charity
number INDR1572650668NB, Located in Lira- Kampala  Road,  P.O Box 33, Lira Uganda , (“us”, “we”, or “our”) operates http://www.icef-itinga.org
(the “Site”). This page informs you of our policies regarding the collection, use and
disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using
the Site, you agree to the collection and use of information in accordance with this
policy in accordance with General  Data Protection  Regulations (GDPR).

INFORMATION COLLECTION AND USE

While using our Site, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you. Personally identifiable
information may include, but is not limited to your name and email address or phone
number (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you
visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”)
address, browser type, browser version, the pages of our Site that you visit, the time
and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect,
monitor and analyze this information.

COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, updates on our
works, campaigns and other information.

COOKIES

Cookies are files with small amount of data, which may include an anonymous unique
identifier. Cookies are sent to your browser from a web site and stored on your
computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser
to refuse all cookies or to indicate when a cookie is being sent. However, if you do not
accept cookies, you may not be able to use some portions of our Site.

SECURITY

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of 26th September 2022 and will remain in effect
except with respect to any changes in its provisions in the future, which will be in effect
immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should
check this Privacy Policy periodically. Your continued use of the Service after we post
any modifications to the Privacy Policy on this page will constitute your acknowledgment
of the modifications and your consent to abide and be bound by the modified Privacy
Policy.

If we make any material changes to this Privacy Policy, we will notify you either through
the email address you have provided us, or by placing a prominent notice on our
website or our social media platforms.

YOUR RIGHTS ON YOUR PERSONAL DATA

You have the following rights in respect to your personal data;

• The right to request for a copy of your personal data which Itinga Charity
  Education Foundation holds about you,
• The right to request that your personal data is deleted where it is no longer
  necessary for Itinga Charity Education Foundation to retain such data.,
• The right to withdraw your consent to the processing at any time,
• The right to lodge a complaints

COMPLAINTS PROCEDURE

A complaint is any expression of dissatisfaction, whether justified or not about any
aspect of Itinga Charity Education Foundation-ICEF.
To exercise all relevant rights, queries or complaints, please in first instance, contact
our chairman Board of directors, Uganda tonnyabibi@icef-itinga.org or our chair of
UK trustees belinda@imara-ugandaeducationfund.org

HOW LONG WILL WE RESPOND TO YOU WHEN YOU WRITE TO US?

We will get a detailed response to you within 2 weeks. The aim is to investigate each
complaint thoroughly and give a reply stating out how the problem will be dealt with. If
it’s to take longer than this, we will acknowledge that we receive your complaints and
how long you can wait.

WHAT WILL WE DO?

Our complaints policy will be emailed to you on request.
We will do our best to address your concerns. Please, when you write to us, feel free to
offer your suggestions on how you think it should be resolved.

IF YOU ARE STILL NOT SATISFIED?

We will advise you on options if you want to take it to the next stage.

WHAT WE WILL NOT DO?

We won’t engage in lengthy discussions on complaints which are not directly related to
our work!
We can’t reply to complaints that illegible, abusive, prejudiced. And where a complaint is
made anonymous, we can’t reply to it but we investigate to see what lessons can be
learned.

OUR PLEDGE

We will take all complaints seriously and see them as an opportunity to learn and
improve on the way we operate. We will be happy to acknowledge mistakes and
prevent it from happening again.
And our prayer is that we should never give you reasons to complaint.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:
Itinga Charity Education Foundation-ICEF
(A registered Uganda NGO charity number INDR1572650668NB)
Contact address, Lira- Kampala Road, P.O Box 33, Lira Uganda.
Email Address: info@icef-itinga.org